Musango Bus Service Co Ltd – MBS CO LTD is committed to respecting your rights to privacy and personal data protection. This Privacy Notice aims to provide you with information regarding our processing of your personal data, your rights, and how to exercise them. We have either received your personal data from you or from others, collected it when you have visited our Branch counter or websites or App with your purchase of MBS CO LTD services or our delivery to you.
1. Why do we collect information about you?
We process your personal data for different reasons. You can read about the different purposes and the legal basis for our processing of your personal data in the following.
1.1. MBS CO LTD services
When you are a client of our company or when you ask us for information about MBS services, we process your personal data. We do so to ensure that we can inform you properly about departures, mails and luggage services, and to make solutions you request from us, plan and deliver these services to you in accordance with our commitments to our clients; communicate effectively and always maintain good a client relationship with you.
When you contact us for information on our services, we collect your contact details (name, email address, telephone number, and eventually date of birth) and we keep a record of our correspondence with you. We do so as this information may form the basis of a contract with you later.
1.2. Our websites
When you visit our websites, we collect information about your device and your IP-address, as well as the pages you visit on our websites. We do that to make our websites work better and deliver content that is useful to our passengers and prospective clients.
We place cookies on your device. You can read more about cookies in our cookie policy which is always visible by the cookie sign on our website.
We process your personal data based on your interests as we have a objective interest in offering you an interesting web site that works optimally. Further, we process your personal data to give you personalized feedback that works for you.
1.3. Job positions
If you apply for a job with us, we will process personal data about you that we have either received by you or by others you have agreed we can contact. We do so to review your application and assess your suitability for a position with us.
We collect your contact information (name, email, telephone number, address) as well as other information you provide us on your prior employment history, which is contained in your CV, resume or in the correspondence you sent us, or provided to us by the professional references you have indicated in your application.
If you are successful and become an employee, we will use some of this information further to comply with our legal obligations as your employer, and with our contract together. In this case, you can read more about our processing of your personal data in our internal personal data policy.
1.4. Whistleblower hotline
We offer a whistleblower hotline where employees, customers, stakeholders or other persons which have a relation with our company can make a report on serious misconducts or a suspicion hereof within MBS CO LTD, such as financial crimes, breach of the occupational safety, etc.
You can submit your report anonymously without entering any personal data, but you can also choose to submit your name, contact details and any other information that you find relevant. If you choose the latter, we will process your personal data for the purpose of investigating your report. This means that we will only collect your personal data that you have submitted voluntarily.
If you are the person being reported via our whistleblower hotline, we will also process your personal data relating to criminal offences or suspicion hereof and other information submitted in the report in order to investigate the report, and in some cases we will notify public authorities about the report. Further, we can collect information about you from employees, customers, stakeholders and other persons which have a relation with our company.
2. How do we use information about you?
2.1. MBS services
In general, we only use information about our current, prospective or past clients to get in touch with them when it is necessary for the purpose of transportation, or to contact them with new offers unless they have objected to this. We also store information about our clients to keep track of client history and keep our records as required by law. We delete information about client contacts or prospective client contacts five years after our last contact with them, except when we are required by law to retain it for longer (for example, some of our transaction and payment records).
2.2. Our websites
We use information about visitors on our website in an aggregate form (as statistics) to assess how well our website is working. We store logs on website use and periodically delete them, at least one time per year.
2.3. Job positions
We use information about job applicants to assess their suitability for a position at our company, and in case they are successful, we will use some of the information as a basis for the applicant’s employee file. We delete information about unsuccessful applicants within six months of having received their information, except when we are required by law to retain it for longer. With regards to employees, we delete information based on individual subjective assessments, but unless certain criteria are fulfilled, the retention period is five years following your termination date.
2.4. Whistleblower hotline
We use the information which we have collected via our whistleblower hotline to handle and investigate the reports received. We will store the information in the period where our investigation takes place. If the report turns out to be unfounded, the information will be deleted within six months. If we notify a public authority about a report, we will store the information in the period where the public authority investigates the case. Finally, we store the information from the reports in a period of five years after termination of employment if we choose to impose disciplinary sanctions on our employees because of such reports.
3. Security
We respect your rights to privacy and data protection and therefore we will always endeavour to protect your information by all technical and organizational means reasonably available to us.
Information we receive about people are stored securely and confidentially. Technically we make sure to always use data controllers who has the same level of security about your information as we have and internally organizationally within our company, we have focus on educating and teaching our employees in securing a high data security. When it is expediently, we make sure to encrypt, pseudonymize or anonymize your information. We will always make sure that vi follow the existing privacy laws.
4. Who receives information about you from us?
In principle, we do not disclose or transfer information about you to others. Furthermore, we may disclose your information to public or legal authorities when it is absolutely necessary.
5. Your rights
According to the General Data Protection Regulation chapter III you have several rights in relation to our processing of your personal data.
You have the right to request access to the information we hold about you, obtain a copy of it, correct incorrect or incomplete information, and delete information that we no longer need or use without good reasons. Further, you have a right to object to our processing of your personal data, a right to restriction of processing and a right to data portability.
However, if you are reported through our whistleblower hotline, you are not entitled to be informed about the identity of the person who has reported you, but you can obtain access to the report that has been filed against you.
When you ask us to correct or delete your information, you can also ask us to stop using the information about you while we assess your request.
You always have a right to demand that we stop sending marketing communications to you.